Frequently asked questions
Questions? You’ll find the answers here
Can’t find your question? Feel free to call or e-mail us, we’re happy to help.
Quotes and pricing
Is a quote free?
Yes. A quote is always free and comes with no obligation.
How much does cleaning cost?
That depends on the size of the space, its condition, what needs doing and how often. That’s why we work with a tailored quote, so you know exactly where you stand before we start.
How quickly will I get a quote?
We look at every request as soon as we can. With a few photos and the floor area, we can often make a good estimate already. For larger jobs, we’ll come and take a look first.
Do you come round first?
For regular and larger jobs, and for businesses, we like to visit on site first. For smaller jobs, a few photos are often enough.
Practical matters
Do I need to be at home during the clean?
No. We’ll agree with you in advance how we get access to your home or business.
Do you bring your own equipment?
Yes, we work with our own professional equipment. If you have specific wishes, for example for natural stone, parquet or eco-friendly products, we’ll take them into account.
Can I choose a fixed cleaning day?
Yes. For regular cleaning, we agree a fixed day and time.
Can I reschedule an appointment?
Yes. Let us know as soon as possible and we’ll find a new time together.
Do you also clean upstairs windows?
Yes. With telescopic poles we clean upstairs windows safely from the ground, without ladders against your façade.
What if I’m not satisfied?
Let us know as soon as possible. We’ll look together at what could be done better and find a solution.
Which area do you cover?
From Lubbeek we mainly work in the Leuven region, including Leuven, Tienen, Aarschot, Bierbeek, Holsbeek, Herent and Kortenberg. Live a little further away? Just ask.
For businesses
What kinds of businesses do you work for?
Among others: offices, medical and dental practices, restaurants and cafés, hotels, gyms, shops and the shared areas of apartment buildings.
Can you clean outside opening hours?
By arrangement, we schedule the cleaning at a time that doesn’t disrupt your work, for example before or after opening hours.
Will I receive an invoice?
Yes, you receive an invoice in line with what was agreed in the quote.
Can you also help out on a one-off basis?
Yes. A big clean-up, a clean after building work or after an event: one-off jobs are welcome too.